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Jewels by Alghousia
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Your Trust Matters

Privacy Policy

This Privacy Policy explains how Jewels by Alghousia ("we", "us", "our") collects, uses and protects your information when you visit or shop on JewelsByAlghousia.com.

Last updated: September 2026

1. Information We Collect

When you browse our website or place an order, we may collect the following types of information:

  • Your name, phone/WhatsApp number, and delivery address, when you place an order
  • Your city and region, used to help estimate delivery and show relevant pricing
  • Order details such as products purchased, quantities and order value
  • Basic technical information such as browser type and device, used to keep the website working correctly

We only collect the information necessary to process your order and provide you with good customer service.

2. How We Use Your Information

The information we collect is used to:

  • Process, confirm and deliver your orders
  • Communicate with you about your order, delivery or any queries you raise
  • Improve our products, website and overall customer experience
  • Respond to customer support requests, including exchanges or complaints

We do not use your personal information for any purpose other than serving you as a customer and improving our services.

3. Order and Customer Information

When you place an order, we record details such as your name, contact number, delivery address and the products ordered. This information is used solely to fulfil your order, coordinate delivery and provide after-sales support such as exchanges or replacements.

We recommend providing accurate contact and delivery details to avoid delays in processing your order.

4. Payment Information

Where applicable, payment or payment-proof details (such as a transaction screenshot) may be collected to confirm and process your order. Jewels by Alghousia does not store your full bank or card details on our website.

[Details of our official payment provider(s) will be added here as they are finalised.]

5. Cookies

Our website may use cookies and similar technologies (such as local browser storage) to remember your preferences — for example, your selected language or items in your shopping cart — and to help the website function smoothly. Cookies do not give us access to any other information on your device.

You can choose to disable cookies through your browser settings, though some features of the website may not work as intended if you do so.

6. Sharing of Information

We do not sell, rent or trade your personal information to third parties. Your information may only be shared with:

  • Delivery/courier partners, solely to deliver your order to you
  • Service providers who help us operate our website, where required
  • Relevant authorities, if required by law

7. Data Security

We take reasonable measures to protect the information you share with us from unauthorised access, misuse or disclosure. While we work to keep your information secure, please note that no method of online transmission or storage is 100% secure, and we encourage you to share only the information necessary to complete your order.

8. Customer Rights

As a customer, you have the right to:

  • Ask us what information we hold about you
  • Request corrections to inaccurate information
  • Request that we delete your information, where reasonably possible
  • Contact us with any concerns about how your information is used

To exercise any of these rights, please reach out to us using the contact details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page, so we encourage you to review it periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: